FAQs & Policies 2017-08-02T18:19:46+00:00
FAQs & Policies - ologo


FAQs & Policies

A $1,500 non-refundable payment will be required to guarantee your space when signing the contract. This payment will be applied to your final bill. 6 months prior to your event half of your food and beverage minimum and rental fees will be due. Final payment is required 3 business days before your event.
Menu selections are due no less than 4 weeks prior to the reception date.
Final headcount is due by noon, 5 business days prior to the reception date.
Final payment is due 3 business days prior to your event at Olympia resort.
Olympia charges $.25 per person to cut cake, and $.25 per person to serve cake, $.50 to cut and serve.
Olympia offers on-site, full service catering. You are welcome to bring in a wedding cake, cupcakes, or candy for a candy bar from a licensed Vendor. All other Food must be purchased from the Resort.
A candy bar is a fun way of providing a favor for your guest and an activity for them. You would supply the candy, containers, scoops and bags for the candy. We supply the table and linen for the bar.
Yes. You can provide your own AV equipment, or rent from the Resort. Indoors we have a sound system that can support your device for an additional charge.
It is against our Liquor License to allow guests to do that in any of our banquet rooms. Olympia does not allow our guests to bring in their own liquor. We have a great selection of liquor, beers, wines, champagnes, and packages to choose from.
Yes. We can accommodate your rehearsal dinner and gift opening and have many options from a sit down meal to a backyard cookout. There is no room rental fee or food and beverage minimum for rehearsal dinner and/or gift opening if your reception is at Olympia.
There is a 20% service fee and a sales tax of 5.1%, which are not included in your food and beverage minimum. If a private bar is requested, and beverage consumption does not equal or exceed $150.00 per hour, per bartender, a $30.00 per hour charge, per bartender, will be assessed to the banquet check.
The food and beverage minimum includes any food and beverage you purchase through Olympia. Cash bar does not apply towards your food and beverage minimum.
You are guaranteed setup at 12:00pm, unless the room is already contracted for another event. If there are no previously scheduled events in the banquet room, you may have access earlier. We will have this information two weeks before your wedding.
Receptions can start as early as 4:00pm.
Your reception can go until midnight
Club Indigo located in the Olympia Resort is open until 2am on Saturdays, a lot of our wedding guests venture there after the reception.
The Gazebo’s time slots for a ceremony are 12pm until 3pm with an indoor reception, and 4pm until 7pm with the Olympia Gardens as your reception sight. The Terrace Deck has open timeslots, and is based on availability.
The Gazebo comes with 150 white metal framed chairs; each additional chair will have a rental fee of $2.00. The Gazebo comes with a podium, microphone, sand unity table, table for programs, and DJ table. You can decorate the Gazebo and bridge but no nails or glue please.
The Terrace Deck comes with 150 banquet chairs. The Gazebo comes with sand or unity table, table for programs, and DJ table. You can decorate the Terrace but no nails or glue please.
Yes. We will provide you with a backup indoor room if available. Final backup will be your reception hall.
Olympia has many great places to take pictures. We recommend your photographer come out to Olympia a couple weeks before your event to scope out ideal shots. Outside our Terrace we have a beautiful willow tree with an attractive pond in the background. The Gazebo also has a little pond, bridge, and small garden.
Olympia provides one hospitality suite or comparable room the day of your event, if having your ceremony and reception with us. Typically the bride and bridesmaids take this room to get ready in.Please Note: Bridal parties can bring in their own food and beverage to the hospitality suite
Many of our hotel’s banquet rooms are wheelchair accessible. However, the Westlake, Aspen, Boardroom, Broadmoor, Bonaventure, and Royal Cellar conference rooms are on a lower level that is not served by a public elevator or wheelchair-accessible bathroom. Those rooms thus are not accessible for persons in a wheelchair or with other mobility impairments.
Yes. Olympia provides complimentary parking to both guest of the hotel and those individuals attending events at the hotel.
We provide a complimentary guest room for the bride and groom. Olympia will block 10-20 rooms, depending on occupancy, in your contract as a penalty free room block with a discounted rate of $99.00 for either 2 queen beds or 1 king bed based on availability. If you will need more than the standard 10 to 20 guestrooms, we can create a contracted room block for you. This room block will have an attrition policy which makes you financially responsible for picking up at least 80% of the guestrooms.
The Client is responsible for the booking and scheduling of all vendors. We can supply names of preferred vendors if you would like. We recommend, that after you give us your final counts, you call each vendor to confirm the following: date, time of their arrival, room of the reception and what you have ordered from them. Olympia will be their contact the day of the event. The vendors can also call our Wedding Planner to discuss the where, when, setup details and any other questions they may have.
Olympia Center = 450
Grand Ballroom = 300
Olympia Gardens Tent = 250
Westlake Room = 150
A $15.00 per person service fee applies (plus meeting room rental if applicable).
Room rates do not include tax. Tax rates are subject to change without notice.
We accept all major credit cards, cash, money order, cashier’s check and traveler’s checks. We do not accept personal or business checks.
Reservations must be guaranteed with either a major credit card or a one night advanced deposit. Deposits may be refundable if notice of cancellation is received within the designated time frame.
Hotel check-in time is 3:00pm. Check-out time is 11:00am. Early check-in or extended check-out is based on availability and may be subject to additional fees.
A 48-hour cancellation policy applies to all reservations unless otherwise stipulated in Group Contracts.
Rollaways are available at $10.00 per bed, per night. Cribs are available at no charge. Requests for rollaways and/or cribs are required at the time of reservation to insure availability.
Please contact our Guest Services regarding pets. 262-369-4999
Groups requiring 10 rooms or more should contact a Group Sales Associate at 262-369-3152. Other discounts/special offers may be available. Please contact Guest Services for details.
We offer 190 guest rooms (on 3 floors).
We offer Double Queens, Kings and Suites.
We offer 4 Kings, 4 Jacuzzi Kings and 4 Double Queens.
We offer 10 Double Queens on the 2nd (Ground) Floor.
Unfortunately, they do not at this time.
We offer a total of 22 divided meeting rooms.
1. To ensure the success of your event, all details, including menu selection, room set-up, estimated number of attendees and any other specifics relating to your event are due 30 days prior to your event.

2. A 20% service charge applies to all food and beverage ordered through the Catering Department. In accordance with state law, 5.1% Wisconsin state sales tax is then added to the total amount. Groups requesting state tax exemption must submit their state tax exemption form at least two (2) weeks prior to the scheduled function.

3. A final guaranteed count is the responsibility of the client, to be given to the Resort by 12 noon, five (5) business days prior to the event. If the hotel does not receive the guarantee by this time, the booking party will be charged for the full person count listed on the contract, unless the actual number of persons is greater. This guarantee is the minimum count you will be charged for and cannot decrease. Please notify the Catering Department as soon as possible if your count increases.

4. The Olympia Resort cannot be responsible for service to more than five percent (5%) over the final guarantee.

5. Prices listed on menus are subject to change without notice. Firm food prices can be guaranteed in writing sixty (60) days prior to the event, if requested.

6. Please choose one or two entrées only, per menu requirements. For additional entrée requests above and beyond menu requirements, please contact the Catering Department for applicable surcharges.

Client must provide place cards to notify server of selection if more than one entrée is offered.

7. Buffet Dinners are prepared based on Final Guarantee of attendees. Buffet items will be replenished until all guests in attendance have proceeded through the buffet line. Once attendees have been served, one Buffet Line will remain open for an additional 30 minutes to accommodate any late arrivals or second helpings. Buffet Items will not be replenished during this time.

8. Wisconsin health code states that no food or beverage items, which remain uneaten after the event, may be removed by the customer or its attendees. Serving any food and beverage on our premises that is not purchased from the hotel is also prohibited by state law.

9. Banquet and meeting rooms are assigned by guaranteed number of guests, as well as food and
beverage requirements. The Olympia Resort reserves the right to assign the facilities most suited to the size and type of function being held.

10. Due to staffing requirements, catered functions of less than 20 people will be charged a labor fee of $25.00.

11. If a private bar is requested, and beverage consumption does not equal or exceed $150.00 per hour, per bartender, a $30.00 per hour charge, per bartender, will be assessed to the banquet check.

12. We do not allow affixing anything to our walls, floor or ceiling with tape, staples, nails or any other substance. Our Banquet Department will hang Banners upon advance request for a nominal labor fee.

13. The Client agrees to the responsibility of any damage to the property or equipment by members, guests or outside groups contracted by client during the period of time functions are held at the hotel. The Olympia Resort reserves the right to immediately terminate service or occupancy in case of violation of any laws, regulations or hotel policies.

14. The hotel does not assume responsibility for the damage or loss of any articles. Security arrangements should be made for all items left unattended for any time.

15. All packages should be clearly labeled with conference name, group contact name and date of function. No exhibit shipments will be received until 72 hours prior to the set-up date. All shipments handled by the hotel will incur a $5.00 per box/package service charge.

16. All pricing is per person unless otherwise noted.

Olympia Resort: Hotel, Spa & Conference Center hosts Receptions, Ceremonies, Bridal showers, Bachelor/Bachelorette parties, Rehearsal Dinners, and Gift Openings.

Please Note: The Westlake, Aspen, Boardroom, Broadmoor, Bonaventure, and Royal Cellar conference rooms are on a lower level that is not served by a public elevator or wheelchair-accessible bathroom. Those rooms thus are not accessible for persons in a wheelchair or with other mobility impairments.